IBM i Monitoring & Ticketing-Help Desk Integration

Until now, there’s been very little effective integration between IBM i systems and Help Desk/Service Desk  ticketing and workflow management platforms. This lack of integration makes it difficult to ticket & manage IBM i message and resource monitoring events in popular solutions, such as ServiceNow.  

View this webinar to learn how to effectively integrate IBM i message & resource monitoring with ServiceNow and other Help Desk/Service Desk solutions. This integration provides management for IBM i alerts, user tickets, events and workflows. 

We’ll discuss:

• How to Integrate IBM i message & resource monitoring with ServiceNow
• How to automatically create IBM i incident tickets or service events in ServiceNow
• How IBM i admins can retain control of what responses and elements ServiceNow will use for IBM i events & incident tickets
• Key benefits from IBM i message & resource monitoring/ServiceNow integration
• IBM i message & resource monitoring Integration with other ticketing & Help Desk/Service Desk solutions

Our Speaker

Lloyd Ramdarie

Lloyd Ramdarie is an IBM i Technical Support team member at Software Engineering of America. His has worked in the IBM i space for many years, with heavy involvement in securing the IBM i. 

Lloyd is a seasoned IT professional who can utilize his vast experiences and expertise to help you implement the very best end to end security solutions in the IBM i environment.